Manager’s Core competence

Practice Management
Creates and executes Job Orders and revises as appropriate to meet changing needs and requirements.
Identifies resources needed and assigns responsibilities to Pack-Houses.
Manages client’s operational aspects of the Job Orders by creating an achievement focused environment.Reviews quality reports and target quantity made by assigned Pack-Houses before passing to client.
Effectively applies agreed methodology and enforces customer’s standards and international standards.
Prepares and reviews and quality assurance procedures. Minimizes exposure to quality and safety risk on sits.
Ensures project documents are complete, current, and stored appropriately.
Takes calculated risks.

Accounting
Tracks and reports Pack-Houses working hours and versus production on a weekly basis.
Tracks and reports Pack-Houses other expenses on a weekly basis.
Manages clients’ budget.
Tracks reports to help analyze project profitability.
Organizarional Communication Facilitates teams and client meetings effectively.
Holds regular status meetings with managing teams.
Keeps Pack-House Managers well informed of changes within the organization and general corporate news.
Effectively communicates relevant project information to superiors.
Comprehends the relevant details of the knowledge presented.
Presents clear ideas and opinions.Being attentive to comprehend numerous opinions.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Technical Understanding
Understands the company’s capabilities and maximizes it.
Maintains awareness of new and emerging technologies
Develops new systems to facilitate potential application for a client or a product.
Improves existing systems to facilitate potential application for a client or a product.
Understands Internet, Intranet, Extranet and client/server architectures.

Managing Skills

Leadership
Challenges others to develop as leaders while serving as a role model and mentor.
Manages the development of team by supporting, building trust and preventing fear.
Inspires staff to attain goals and pursue excellence.
Identifies opportunities for improvement and makes constructive suggestions for change.
Manages the process of change of Job Order or any other change effectively.
Controls operation, identifies deviations and re-plans to meet target.

Teamwork
Consistently acknowledges and appreciates staff member’s contributions.
Effectively utilizes each team member to his/her fullest potential.
Motivates team and Pack Houses to work together in the most efficient manner.
Coaches and motivates staff and develops teams.
Keeps track of lessons learned and shares those lessons with team members and staff.
Resolves team conflict and communication problems.
Plans and facilitates regular team activities outside of the office.

Client Management
Manages day-to-day client interaction.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client’s business, organization and objectives.

Manager’s Personal Characteristics

Seeks Development
Conducts effective performance evaluations and mentors those with less experience through formal channels.
Helps team execute career development plans.
Seeks and participates in development opportunities above and beyond training required.
Challenges fellow staff members to seek their professional development goals.

Internal Operations
Suggests areas for improvement in internal processes along with possible solutions.
Successful performance leads by knowledge and relevant data.
Reviews the status reports of team members and addresses issues as appropriate.
Stance and helps to enforce standard policies and procedures based on values and norms. 

Edited by Yaron Bedrak,
C.E.O. Yogev Consultants