Edited by Yaron Bedrak, C.E.O. Yogev Consultants

Practice Management

Manager’s Core competence

Executes Job Orders and revises as appropriate to meet changing needs and requirements.
Identifies resources needed and assigns responsibilities in the Pack-House.
Manages client’s operational aspects of the Job Orders by creating an achievement focused environment.
Effectively applies agreed methodology and enforces customer’s standards and international standards.
Prepares reviews and quality assurance procedures.
Minimizes exposure to quality and safety risk on sits.
Ensures project documents are complete, current, and stored appropriately.
Takes calculated risks.

Accounting
Tracks and reports Pack-Houses working hours and versus production on a weekly basis.
Tracks reports to help analyze project profitability.

Organizational Communication
Facilitates Line Managers and Team Leaders meetings effectively.
Holds regular status meetings with Line Managers and Team Leaders.
Keeps Line Managers and Team Leaders well informed of relevant changes within production.
Effectively communicates relevant project information to superiors.
Comprehends the relevant details of the knowledge presented.
Presents clear ideas and opinions.
Being attentive to comprehend numerous opinions.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding
Understands the Pack-House capabilities and maximizes it.
Develops new systems to facilitate potential application for a client or a product.
Improves existing systems to facilitate potential application for a client or a product.

Managing Skills

Leadership
Challenges Line Managers and Team Leaders to develop as leaders while serving as a role model and mentor.
Develops Line Managers and Team Leaders by supporting, building trust and preventing fear.
Inspires staff to attain goals and pursue excellence.
Identifies opportunities for improvement and makes constructive suggestions for change.
Manages the process of change of Job Order or any other change effectively.
Controls operation, identifies deviations and re-plans to meet target.

Teamwork
Consistently acknowledges and appreciates staff member’s contributions.
Effectively utilizes each team member to his/her fullest potential.
Motivates Line Managers and Team Leaders to work together in the most efficient manner.
Coaches and motivates staff and develops teams.
Keeps track of lessons learned and shares those lessons with Team Managers  and Team Leaders.
Resolves team conflict and communication problems.

Client Management
Sets and manages client expectations.

Personal Characteristics

Seeks Development
Conducts effective performance evaluations and mentors those with less experience through formal channels.
Challenges fellow staff members to seek their professional development goals.

Internal Operations
Suggests areas for improvement in internal processes along with possible solutions.
Successful performance leads by knowledge and relevant data.
Reviews the status reports of team members and addresses issues as appropriate.
Stance and helps to enforce standard policies and procedures based on values and norms.