Edited by Yaron Bedrak, C.E.O. Yogev Consultants

Manager’s Core competence

Practice Management
Creates and revises quality outlines and executes them out of the Job Orders to meet client’s expectations.
Creates a quality focused environment.
Sets quality objectives and ensures that targets are achieved
Creates quality reports before passing to client.
Effectively applies agreed methodology and enforces customer’s standards and international standards.
Prepares reviews and quality assurance procedures.
Minimizes exposure to quality and safety risk on sits.
Ensures Quality Control documents are complete, current, and stored appropriately.
Prepares and implements company Quality Control (assurance) program manual.
Takes calculated risks.

Accounting
Tracks and reports Pack-Houses cost of quality versus cost of non conformance.

Organizational Communication
Facilitates teams meetings effectively.
Holds regular status meetings with managing teams and workers.
Keeps Pack-House Managers informed of changes of customer’s specifications or the raw material quality.
Effectively communicates relevant quality information to superiors.
Comprehends the relevant details of the knowledge presented.
Presents clear ideas and opinions.
Being attentive to comprehend numerous opinions.
Agrees standards and establishes clearly defined quality methods for staff to apply.
Resolves and/or escalates issues in a timely fashion.
Persuades reluctant staff to change their way of working to incorporate quality methods.
Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding
Understands the company’s capabilities and maximizes it.
Maintains awareness of new and emerging technologies
Promotes quality achievement and performance improvement throughout the Pack-House.
Accompanies external auditors and ensures execution of corrective action if needed.
Responsible for Quality Control program implementation.
Ensures audits and procedures are properly understood, carried out and investigated if necessary.
Ensures company standards as outlined in Quality Control (assurance) manual are effectively implemented.
Understands Internet, Intranet, Extranet and client/server architectures.

Managing Skills

Leadership
Challenges others to develop as leaders while serving as a role model and mentor.
Manages the development of team by supporting, building trust and preventing fear.
Inspires staff to attain goals and pursue excellence.
Identifies opportunities for improvement and makes constructive suggestions for change.
Manages the process of change of Job Order or any other change effectively.
Controls operation, identifies deviations and re-plans to meet target.

Teamwork
Consistently acknowledges and appreciates staff member’s contributions.
Effectively utilizes each team member to his/her fullest potential.
Motivates team and Pack-Houses to work together in the most efficient manner.
Coaches and motivates staff and develops teams.
Keeps track of lessons learned and shares those lessons with team members and staff.
Provides administrative and technical direction to all Quality Control personnel.
Responsible for hiring, training, and supervises Quality Control staff in the Pack Houses.
Resolves team conflict and communication problems.
Plans and facilitates regular team activities outside of the office.

Client Management
Manages day-to-day client interaction.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client’s business, organization and objectives.

Manager’s Personal Characteristics

Seeks Development
Conducts effective performance evaluations and mentors those with less experience through formal channels.
Helps team execute career development plans.
Seeks and participates in development opportunities above and beyond training required.
Challenges fellow staff members to seek their professional development goals.
Brings together staff and driving them to plan, formulate and agree comprehensive quality procedures.

Internal Operations
Assesses, Shelf life Samples, final product, packing materials and the raw material; versus customer requirements.
Works with purchasing staff to establish quality requirements from external suppliers.
Performs audits, preparation of company standards, and notifications to management of quality problems.
Supervises technical staff in carrying out tests and checks
Prepares clear documents such as customers’ specifications, audits.
Writes technical and management systems reports.
Ensures compliance with national and international standards and legislation.
Considering the application of environmental and health and safety standards.
Defines quality procedures in conjunction with operating staff.
Sets up and maintains controls and documentation procedures.
Identifies relevant quality-related training needs and delivers training.
Collating and analyzing performance data and charts against defined parameters.
Monitors performance by gathering relevant data and producing statistical reports.
Ensure adequate corrective measures are implemented in cases of nonconformance.
Suggests areas for improvement in internal processes along with possible solutions.
Successful performance leads by knowledge and relevant data.
Reviews the status reports of team members and addresses issues as appropriate.
Stance and helps to enforce standard policies and procedures based on values and norms.