Edited by Yaron Bedrak, C.E.O. Yogev Consultants

 Manager’s Core competence

Practice Management
Creates and revises quality outlines and executes them out of the Job Orders to meet client’s expectations.
Creates a quality focused environment.
Sets quality objectives and ensures that targets are achieved
Creates quality reports before passing to client.
Effectively applies agreed methodology and enforces customer’s standards and international standards.
Minimizes exposure to quality and safety risk on sits.
Ensures Quality Control documents are complete, current, and stored appropriately.
Prepares and implements company Quality Control (assurance) program manual.

Organizational Communication
Facilitates Quality Control personnel meetings effectively.
Holds regular status meetings with Pack-House manager and Quality Control personnel and workers.
Keeps Pack-House Manager informed of changes of customer’s specifications or the raw material quality.
Effectively communicates relevant quality information to superiors.
Comprehends the relevant details of the knowledge presented.
Presents clear ideas and opinions.
Being attentive to comprehend numerous opinions.
Agrees standards and establishes clearly defined quality methods for staff to apply.
Resolves and/or escalates issues in a timely fashion.
Persuades reluctant staff to change their way of working to incorporate quality methods.
Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding
Understands the Pack-House capabilities and maximizes it.
Promotes quality achievement and performance improvement throughout the Pack-House.
Accompanies external auditors and ensures execution of corrective action if needed.
Responsible for Quality Control program implementation.
Ensures audits and procedures are properly understood, carried out and investigated if necessary.
Ensures company standards as outlined in Quality Control (assurance) manual are effectively implemented.

Managing Skills

Leadership
Challenges Quality Control personnel to develop as leaders while serving as a role model and mentor.
Manages the development of team by supporting, building trust and preventing fear.
Inspires staff to attain goals and pursue excellence.
Identifies opportunities for improvement and makes constructive suggestions for change.
Manages the process of change of Job Order or any other change effectively.
Controls quality issues, identifies deviations and advising to Pack-House Manager how to meet target.

Teamwork
Consistently acknowledges and appreciates staff member’s contributions.
Effectively utilizes each Quality Control personnel to his/her fullest potential.
Motivates staff and workers, to work together in the most efficient manner.
Coaches and motivates staff and develops teams.
Keeps track of lessons learned and shares those lessons with team members and staff.
Provides administrative and technical direction to all Quality Control personnel.
Responsible for hiring, training, and Supervises Quality Control staff in the Pack-House.
Resolves team conflict and communication problems.

Client Management
Sets and manages client expectations.
Continually seeks opportunities to increase customer satisfaction.

Manager’s Personal Characteristics

Seeks Development
Conducts effective performance evaluations and mentors those with less experience through formal channels.
Challenges Quality Control personnel to seek their professional development goals.
Brings together Quality Control personnel and driving them to agree comprehensive quality procedures.

Internal Operations
Assesses, shelf life samples, final product, packing materials and the raw material; versus customer requirements.
Performs audits, notification to Pack -House Manager and General Quality Manager of quality problems.
Supervises Quality Control staff in carrying out tests and checks.
Prepares clear documents such as customers’ specifications, audits.
Ensures compliance with national and international standards and legislation.
Considering the application of environmental and health and safety standards.
Defines quality procedures in conjunction with operating staff.
Sets up and maintains controls and documentation procedures.
Identifies relevant quality-related training needs and delivers training.
Collating and analyzing performance data and charts against defined parameters.
Monitors performance by gathering relevant data and producing statistical reports.
Ensures adequate corrective measures are implemented in cases of none conformance.
Suggests areas for improvement in internal processes along with possible solutions.
Successful performance leads by knowledge and relevant data.
Reviews the status reports of Quality Control personnel and addresses issues as appropriate.
Stance and helps to enforce standard policies and procedures based on values and norms.